Faq

How long does shipping take?

We aim to process and dispatch all orders within 1-3 business days. Delivery times then depend on your location and the selected shipping method. Standard shipping typically takes 5-10 business days, while express options are available at checkout for faster delivery.

Do you ship internationally?

Yes, Serevina ships to many countries worldwide. Shipping costs and delivery estimates are calculated and displayed at checkout based on your delivery address.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been shipped.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, in their original condition with all tags attached. For hygiene reasons, certain items may be non-returnable; please check the individual product page for details.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will guide you through the simple process and provide a return authorization and instructions.

Are return shipping fees covered?

For returns due to a change of mind, the customer is responsible for the return shipping cost. If you receive a defective or incorrect item, we will cover the return shipping fees. Please contact us for assistance.

How do I find the right size for Skirts, Denim Shorts, and Tops?

Detailed size guides are available on each product page. We recommend measuring yourself and comparing your measurements to our chart for the best fit, as sizing can vary between styles.

What materials are your products made from?

We use a variety of high-quality materials, including cotton, denim, linen, and sustainable blends. The specific fabric composition is listed in the "Product Details" section on each item's page.

How should I care for my Serevina garments?

Care instructions are provided on the garment's label and in the product description. We generally recommend gentle washing and air drying to maintain the quality and longevity of your items.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region.

Is my payment information secure?

Absolutely. All transactions on our site are processed through a secure, encrypted payment gateway. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not answered here, our dedicated support team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.