Shipping policy
Shipping & Delivery
At Serevina, we are committed to delivering your fashion essentials—from stylish skirts and denim shorts to trendy tops—safely and efficiently to your doorstep. Please review our shipping policy below for details on how we handle your order.
Shipping Method & Processing
We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Destinations & Timeframes
We provide international shipping to most countries. Delivery times for Standard Shipping vary by destination:
- Domestic (U.S.): 5-10 business days
- International: 10-20 business days
Please note that these timeframes are estimates and do not include order processing time. Delays may occasionally occur due to customs clearance or carrier logistics, which are beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and the total weight of your items. We do not offer free shipping at this time. The exact cost will be displayed before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number on the carrier's website to monitor your package's journey.
Address Accuracy
It is the customer's responsibility to provide a complete and accurate shipping address. Serevina is not liable for packages lost or delayed due to incorrect addresses provided at checkout. If you need to correct your address, please contact us immediately at [email protected] before your order is processed.
Customs & Import Duties
For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the recipient. These charges are not included in the item price or shipping cost and are determined by your local customs authority. Serevina has no control over these fees.
Damaged or Lost Packages
If your package appears damaged upon delivery, please refuse acceptance and contact the carrier directly. For lost packages, please allow the full estimated delivery window to pass before contacting us. For any shipping-related issues, please reach out to our support team at [email protected] with your order number and details.
We appreciate your trust in Serevina and look forward to delivering your new favorite pieces to you.